Do you have a question of your own? Contact Us and we’ll answer your specific questions.
How do I register for my warranty?
To register your warranty online, please complete the Online Registration Form.
How long does it take to receive the product?
Shipping takes 7 to 10 days.
Can I order over the phone?
Yes you can! Please contact Backloop Customer Service at 833.600.4325 between the hours of 9am to 4pm CST, Monday-Friday. You can however order online 24/7.
Do you ship to Hawaii/Alaska/Puerto Rico?
Yes, however additional freight charges may apply.
Can you ship to Canada/internationally?
Shipments into Canada from the U.S. require additional freight, duties and tax fees, therefore The Backloop does not take orders for international delivery through this website. If you would like a shipping quote for international delivery, please contact Backloop Customer Service at 833.600.4325 between the hours of 9am to 4pm PST, Monday-Friday.
Can you ship to a PO Box or APO?
Yes, however additional shipping charges may apply.
What other Backloop products or accessories are available?
The Backloop manufactures a few accessories – please visit our Online Store to find out more!
What are the height and weight limit for the Backloop?
The Backloop is safely used by individuals who weigh up to 350 lbs., and height minimum or 4 feet.
Are there health issues that would prevent me from using the Backloop?
Yes, a few. As with any new fitness/exercise program, you’ll want to consult with your physician before using The Backloop. Please visit our Contraindications Page for more information.
Can you do other positions while in the Backloop?
Advanced use positions will be available by subscription (free) when you register your warranty.
How do I receive warranty service?
You can email us at customerservice@mybackloop.com or call 833.600.4325 between the hours of 9am to 4pm PST, Monday-Friday, and one of our customer care representatives will be glad to assist you.
How do I return my order?
100% customer satisfaction is our goal and we hope it shows in our responsive customer service as well as the quality and functionality of our products. Complete return details are given on the Return Policy Page.
Does the Backloop fold for storage?
Yes! It folds in a few seconds and fits in the enclosed travel bag.
Does the Backloop require assembly?
Unlike most competing products, the Backloop comes 100% pre-assembled. The product comes with an instructional DVD to guide you through the process of hanging on your door.
How much does the Backloop weigh?
The Backloop weighs less than 4 lbs.
Does Backloop charge sales tax?
Only for orders shipping within the state of Texas are charged tax.
Where are the Backloops and accessories manufactured?
The Backloop’s parts & accessories are all manufactured in the U.S.A. We have partnered with a network of companies to provide a great product at a fair cost.
How can I track the status of my order?
A confirmation of your order will be emailed immediately along with a shipping notification when your product ships. You should also receive a tracking number of the carrier,(UPS, FedEx), so that you can follow the status of your shipment.
Will I receive a bill in the mail?
No, you will receive a copy of our order with payment noted via email when your order is placed on the website. Keep this information for future reference.
Are the assembly instructions or owner’s manual available online?
There is no assembly required; however a DVD which is included in your package will explain basic set up and adjustment. Once you complete your warranty registration you will also have access to basic and advanced instructions in our website.
Have questions about the use of your Backloop?
How do I return/cancel my order?
You can fill out our Online Return Request Form (please refer to our Returns Policy) -or- Call our customer service, 833.600.4325 (9am-5pm CST), Monday-Friday, and speak to one of our trained and knowledgeable staff.
