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You are here: Home / Refund-Return Policy

Refund-Return Policy

How do I return an item?

Simply fill out this web form or all Customer Service at 1.833.600.4325 before 90 days. Give your name and email address, and if possible your date of purchase. A return prepaid shipping label will be emailed to you for your convenience. Simply print it, tape it to box, and deliver to UPS or USPS (the method from your order) For more details see the Backloop warranty page.

Refund/Return Policy:

Original packaging and shipping material, package enclosures, literature/DVD’s, etc. must be included in your product return.

We accept returns for full refund 90 calendar days after delivery of the product. At our sole discretion after 90 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • within 90 calendar days of the delivery date (after 90 days no returns are allowed)
  • unless noted that it cannot be returned or has a different return  policy time period other than that 90 days noted in that item’s  particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Service immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.  Again you MUST contact us within 90 days if you intend to return ANY item back to our store.

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Success Stories

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Backloop Products

Our intention is to change lives. As doctors and as innovators, we have designed a cost-effective and user-friendly device called the Backloop that can help you get healthy and eliminate chronic back pain. Read More about Our Mission.

Product Reference

Product Registration The Backloop Warranty Refund-Return Policy Restrictions of Use Setting Up the Backloop Contact Us

Our Mission with Backloop Products What Is the Backloop? What the Backloop Can Do For Me Why the Backloop? Testimonials The Backloop Difference How It Works Frequently Asked Questions
Made in the U.S.A.

Website Disclaimer

Disclaimer: MyBackloop.com presents the information on this website as a service to the public and our customers. While medical information is contained on this website, this website is not designed to provide medical advice and does not establish a medical or healthcare patient/provider relationship.  Please read our full disclaimer.

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